Privacy Policy – Mazna Trading and Services L.L.C

Overview

At Mazna Trading and Services L.L.C (“Mazna”, “we”, “our”, or “us”), we are committed to safeguarding the privacy of our clients, event participants, partners, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights under the laws of the State of Qatar, including Law No. 13 of 2016 on Personal Data Privacy Protection.

By using our services — whether by attending our events, visiting our website, or interacting with us through any communication channel — you agree to the practices described in this Privacy Policy.

1. What is Personal Information?

Personal information is any data that can identify you directly or indirectly, alone or in combination with other information. Examples include:

  • Full name
  • Residential or mailing address
  • Date of birth
  • Qatar ID or passport number
  • Nationality
  • Contact details (phone number, email address)
  • Professional and demographic details
  • Event registration details and attendance records
  • Photographs or videos from events
  • Audio recordings (e.g., customer support calls)
  • Cookies and usage data from our website or digital platforms

2. Information We Collect

We may collect the following types of information from you:

  • Contact information: name, phone number, email, address.
  • Identity verification data: Qatar ID, passport details, nationality.
  • Event-related information: registration details, participation status, seating or accommodation preferences, dietary requirements (if applicable).
  • Technical information: IP address, browser type, device identifiers, cookies, pages visited on our website.
  • Visual and audio data: photographs, videos, and voice recordings taken at events (used for operational or promotional purposes with your consent).
  • Feedback and preferences: surveys, satisfaction ratings, communication preferences.

3. How We Collect Information

We collect personal information when you:

  • Register for or participate in our events.
  • Interact with us via email, phone, social media, or our website.
  • Subscribe to our newsletters or marketing communications.
  • Visit our website (via cookies and similar technologies).
  • Provide feedback or participate in surveys.
  • Appear in media coverage or recordings of events.

4. How We Use Your Information

Your personal data may be used for:

  • Service delivery: managing event registrations, sending invitations, confirming participation, processing payments.
  • Communication: responding to inquiries, providing event updates, sending service notifications.
  • Marketing: sending offers, newsletters, or event-related promotions (only with your consent).
  • Security and compliance: verifying identity, preventing fraud, complying with legal obligations in Qatar.
  • Analytics and improvements: understanding event attendance trends, improving our website and services.

5. Cookies and Website Tracking

Our website uses cookies to:

  • Improve user experience.
  • Store your preferences.
  • Monitor website performance.

You may disable cookies in your browser settings, though some features may not work properly.

6. Sharing Your Information

We will not sell or rent your personal information. We may share it only with:

  • Service providers assisting in event organization, payment processing, or marketing.
  • Government authorities and regulators if required by Qatari law.
  • Professional advisors (e.g., auditors, legal consultants) for compliance purposes.

7. International Data Transfers

If personal information is transferred outside Qatar, we ensure that appropriate safeguards are in place, in line with Qatari data protection requirements.

8. Protecting Your Information

We use technical and organizational measures to secure your data, including:

  • Secure servers and encrypted connections.
  • Access controls to ensure only authorized staff can access your data.
  • Anonymization of data when used for analytics.

9. Your Rights

Under Qatari law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or updates.
  • Request deletion or anonymization (unless retention is legally required).
  • Restrict or object to certain types of processing.
  • Withdraw consent for marketing communications.

Requests can be submitted via: info@maznastore.com

10. Your Responsibilities

You are responsible for:

  • Providing accurate and up-to-date information.
  • Informing us of changes to your personal details.
  • Ensuring that, if you share another individual’s data with us (e.g., registering someone for an event), you have their consent.

11. Fraud Prevention

Mazna warns against fraudulent messages or offers claiming to be from us. We never request sensitive financial details through unsolicited calls, emails, or messages. Report any suspicious activity to us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on our website, and significant changes may be communicated via email or other official channels.

13. Contact Us

For questions, concerns, or complaints about your personal data:

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Qatar, and any disputes will be subject to the exclusive jurisdiction of Qatari courts.

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